Shipping & Return Policy

Shipping Destinations:

We currently offer shipping within the continental United States only. We do not ship to Alaska, Hawaii, or international addresses at this time.

Shipping Costs:

Shipping costs are calculated at checkout. You will be able to review the shipping costs before completing your purchase.  

Processing Time:

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation. Please note that processing times may vary during peak seasons or due to product availability.  

Shipping Time:

Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method you selected at checkout and your location within the continental US. Please refer to the shipping carrier's estimated delivery times for more information.  

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.  

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.  

Return Policy

At Mike Katko, we want you to be satisfied with your purchase. However, due to the nature of our products, we have the following return policy:

Eligibility for Returns:

  • Only unopened and unused packages are eligible for return.

  • The return request must be initiated within 14 days of receiving your order.

Return Process:

  1. Contact Us: To initiate a return, please contact us via the contact form on our website. Please include your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the package.  

  3. Return Shipping: The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method as we are not responsible for lost or damaged return shipments.  

  4. Inspection and Refund: Upon receiving the returned unopened package, we will inspect it to ensure it is in its original condition. Once approved, a refund for the original purchase price (excluding the original shipping cost) will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.  

Non-Returnable Items:

  • Opened or used packages are not eligible for return.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately within 7 days of receiving your order via the contact form on our website at /contact. Please provide photos of the damaged packaging and/or the incorrect item. We will work with you to resolve the issue, which may include a replacement or refund.

Questions:

If you have any questions regarding our shipping and return policy, please do not hesitate to contact us via the contact form on our website.

This policy is effective as of April 6, 2025.